Refund Policy

1. Free Trial

Every paid plan on ScaleOcto includes a 30-day free trial. You will not be charged until the trial period ends, so you can cancel at any point during the trial at no cost, from the website's billing settings.

2. Billing and Renewals

Paid plans renew automatically at the end of each billing period (monthly or annual, depending on what you chose) until cancelled. Payments are processed by our payment provider, Paddle.com, which acts as the merchant of record for all purchases made on ScaleOcto.

3. Cancellations

You can cancel a subscription at any time from the website's billing settings. Cancelling stops future renewals, but does not end your current billing period early — you keep access to your plan until the end of the period you already paid for.

4. Refunds

Because every plan includes a 30-day free trial, we generally do not offer refunds for a billing period you've already been charged for and had full access to. We will issue a refund if you were charged in error, were double-charged, or experienced a technical problem with ScaleOcto that we were unable to resolve.

To request a refund, contact us at support@scaleocto.com with your website name and the reason for the request. We aim to respond within a few business days.

5. Accounts Belonging to Minors

ScaleOcto accounts and subscriptions are only for people who are 18 or older. If we learn that an account belongs to someone under 18, we will close the account, cancel its subscriptions and refund the payments made for them. If you believe a minor has bought a subscription, contact us at support@scaleocto.com.

6. Changes to This Policy

ScaleOcto may revise this refund policy at any time without notice. By purchasing or continuing to use a paid plan, you agree to be bound by the then-current version of this policy.