Privacy Policy

Effective Nov 12, 2026

This policy covers ScaleOcto

ScaleOcto is a product operated by 24SETUP DOO BACKA PALANKA.

What information ScaleOcto collects and Why

In order to give you the best possible experience using ScaleOcto, we collect information from your interactions with our network. We use common internet technologies, such as cookies and web server logs. We collect this basic information from everybody, whether they have an account or not.

The information we collect about all visitors to our website includes:

• The visitor’s browser type
• Referring site
• The date and time of each visitor request
• We also collect potentially personally-identifying information like Internet Protocol (IP) addresses.

We use this information to:

• Provide, test, improve, and personalize ScaleOcto Services
• Fight spam and other forms of abuse
• Generate aggregate, non-identifying information about how people use ScaleOcto Services

In order for you to create an account on ScaleOcto and use our Services, we need to collect and process certain information. Depending on your use of the Services, that may include:

• The information you provide when you register an account, such as your name and email address
• Communications you send to us (for example, when you ask for support, send us questions or comments, or report a problem)
• You also have the option to give us more information if you want to, and this may include “User Personal Information.”

Information Disclosure

We do not share, sell, rent, or trade User Personal Information with third parties for commercial purposes.

We do share certain aggregated, non-personally identifying information with others about how our users, collectively, use ScaleOcto.

We may use User Personal Information with your permission, so we can perform services you have authorized.

We may share User Personal Information with a limited number of third party vendors who process it on our behalf to provide or improve our service, and who have agreed to privacy restrictions similar to our own Privacy Statement. Our third party vendors are named in the Third Party Vendors section below.

Third Party Vendors

ScaleOcto relies on a small number of third party vendors to run the Services:

• Paddle.com — our reseller and merchant of record, who processes payments and stores billing information on our behalf
• Hetzner — our hosting and infrastructure provider
• Anthropic — Claude, the AI that writes the texts of your website from your answers to our questions, the websites you link and your photos, and that answers the questions you ask our support assistant
• Google — Google Places and Google Maps, to look up your business and your town when you create a website, and to show maps
• Google — Google Cloud Translation, to translate your pages when you use automatic translation
• Google — Google Workspace, to send our emails, such as sign-up codes, notifications and replies to your support tickets
• Google — Google Analytics, only if you allow analytics cookies (see Tracking & Cookies below)

Beyond the vendors above, we may share your account information with third parties in some circumstances, including:

• with your consent
• to a service provider or partner who meets our data protection standards
• for survey or research purposes, after aggregation, anonymization, or pseudonymization
• when we have a good faith belief it is required by law, such as pursuant to a subpoena or other legal process
• when we have a good faith belief that doing so will help prevent imminent harm to someone

Data Storage

ScaleOcto uses third-party vendors and hosting partners for hardware, software, networking, storage, and related technology we need to run ScaleOcto. By using ScaleOcto Services, you authorize ScaleOcto to transfer, store, and use your information in the Serbia and any other country where we operate. All service providers and third-party vendors are required to meet our data protection standards.

Site monitoring

ScaleOcto runs its own error tracking service, on our own servers, to diagnose errors and improve the reliability of our Services. When something goes wrong in your browser or on our servers, an error report is sent to it. The report may include your IP address, browser type and version (user agent), the page you were on and other details present at the time of the error. It sets no cookies and is not shared with third parties. We process these reports on the basis of our legitimate interest in keeping the Services working.

Payment processing

ScaleOcto does not process payments directly — our payments are handled by Paddle.com, our reseller and merchant of record, who receives payments and stores any payment information on our behalf.

Tracking & Cookies

scaleocto.com and the ScaleOcto app (app.scaleocto.com) use two kinds of cookies:

• Necessary cookies keep you signed in, remember your language and remember your cookie choice. The Services can't work without them, so they don't need your consent.
• Analytics cookies (Google Analytics) show us how visitors use the website and the app. They are only set if you allow them.

On your first visit we ask which cookies you allow. Until you answer, and if you choose "Only necessary", Google Analytics isn't loaded and no request is sent to Google. Your choice applies to both scaleocto.com and the app, and is kept for 12 months, after which we ask again. We also ask again if we add a new kind of cookie. You can change or withdraw your choice at any time from "Cookie settings" in the website footer or in the app menu; turning analytics off stops Google Analytics and deletes its cookies.

Google Analytics is provided by Google Ireland Limited, which processes the data on our behalf under Google's data processing terms. We don't use Google Signals or advertising features. Data may be transferred to Google LLC in the United States, which is certified under the EU-U.S. Data Privacy Framework.

The app also keeps some data in your browser's own storage (local and session storage), never sent to third parties: a draft of a website you're creating, your support chat session, which notices you've already seen, and a flag used to reload the app after an update. Like the necessary cookies, these are needed for the app to work as you expect.

Websites our customers build with ScaleOcto, including any Google Analytics their owners connect, ask their visitors with their own cookie banner and have their own cookie policy.

Children's Privacy

ScaleOcto is not directed to children, and we do not knowingly collect personal information from anyone under the age of 16. If we learn that we have collected personal information from a child under 16, we will delete it as quickly as possible. If you believe a child under 16 has provided us with personal information, please contact us at support@scaleocto.com.

ScaleOcto accounts are only for people who are 18 or older, as set out in our Terms of Use. We record the date you confirmed your age when you registered or, for accounts created earlier, when you first bought a subscription.

Data Security

We use encryption (HTTPS/TLS) to protect data transmitted to and from our site. However, no data transmission over the Internet is 100% secure, so we can't guarantee security. You use the Service at your own risk, and you're responsible for taking reasonable measures to secure your account.

Administrative Emails from ScaleOcto

Sometimes we'll send you emails about your account, service changes or new policies. You can't opt out of this type of “transactional” email (unless you disable your account).

When you interact with a transactional email sent from ScaleOcto (such as opening an email or clicking on a particular link in an email), we may receive information about that interaction.

Non-Administrative Emails from ScaleOcto

ScaleOcto does not currently send marketing or newsletter email to account holders. If that changes in the future, it will be opt-in, and you will be able to opt out at any time.

Deleting Your Personal Information

You may request deletion of your personal information and account by emailing support@scaleocto.com.

To protect information from accidental or malicious destruction, we may maintain residual copies for a brief time period. But, if you delete your account, your information and content will be unrecoverable after that time.

Data Portability

If you would like to request a copy of your user data, please email support@scaleocto.com.

Business Transfers

If we are involved in a merger, acquisition, bankruptcy, reorganization or sale of assets such that your information would be transferred or become subject to a different privacy policy, we'll notify you in advance of any such change.

Changes to this Policy

We reserve the right to revise this Privacy Policy at any time. If we change this Privacy Policy in the future, we will post the revised Privacy Policy and update the “Effective Date, above, to reflect the date of the changes.

Questions

If you have any other questions write us on support@scaleocto.com.